Overview
As the M7324+CAP replacement, the Avaya Business Series Terminal Central Answering Position (BST CAP) embodies the same high quality, flexibility and expandability you have come to expect from Avaya. It is ergonomically designed to ensure administrative assistants, receptionists and emergency contact center personnel distribute calls more efficiently. By attaching up to four T24 Key Indicator Modules (KIMs) directly to a T7316E, users can elevate their operations while maintaining exceptional customer service. The result is an elegant desktop telephone solution ready to transform the pace and efficiency of any business operation while maintaining exceptional customer service standards.
Weights and dimensions:
T7316E: 1.06 Kg
T24 KIM: .30 Kg
T7316E: (L)20.6cm x (W)26.2cm x (H)8.8cm
T24 KIM: (L)19.6cm x (W)9cm x (H)8.5cm
Environmental specifications
Operating temperature:
- 5oC to +50oC (IEC 68-2-1, Test Ad -Low , IEC 68-2-2, Test Bd - High)
Storage temperature:
- 55oC to +70oC (IEC 68-2-1- Test Ab -Low), IEC 68-2-2 Test Bb -High)
Operating humidity:
+ 40 oC @ 90-95% RH (IEC 68-2-3-, Test Ca) - 10 Days Duration
Storage humidity:
+ 40 oC @ 90-95% RH (IEC 68-2-3-, Test Ca) - 10 Days Duration
Thermal shock:
+ 25oC to -50oC Dwell = 3 Hours at each extreme, drop time = 15 mins.
-50oC to +70oC Dwell = 3 Hours at each extreme, rise time = 24 mins.
+70oC to +25oC Dwell = 3 Hours at each extreme, Drop time = 9 mins.
(IEC 68-2-14 Test Nb, 2 Cycles)
Damp heat cycle:
+ 25 oC to + 40 oC - Rise time is 3 hr's @ 95% RH , dwell is 9 hours @ 90% RH
+ 40 oC to + 25 oC - Fall time is 3 Hours @ 80% RH, Dwell Time is 9 Hours @ 95% RH
(IEC 68-2-30, Test Db, 2 cycles)
Dynamic:
Transportation (packaged) vibrations: GR-63-CORE , Section 5.4.3
Operational (unpackaged) vibration: GR-63-CORE, Section 5.4.2.
Transportation bounce: IEC 68-2-55, Method A
Mechanical handling (Drop-Packaged): GR-63-CORE, Section 5.3.1
Mechanical handling (Drop-Unpackaged): GR-63-CORE, Section 4.3.1.1 (Category A Container)
Mechanical shock: IEC 68-2-27 Ea
Electromagnetic Emissions Summary
FCC Part 15, Sub Part B, Class B
EN 55022:1998 CISPR 22:1997, Class B
AS/NZS 3548, Class B
Electromagnetic Immunity Summary (all of these tests are called up under EN 55024:1998)
ESD: EN61000-4-2
Electrical fast transient: EN61000-4-4
Radiated susceptibility: EN61000-4-3
Conducted susceptibility: EN61000-4-6
Safety Agency Approvals
CSA-C22.2 No.60950
ANSI/UL 60950
EN60950
ACA-TS001/AS3260
Network Protection Approvals
FCC Part 68/CS03
Issue 8 ACA-TS004-1997
Environmental specifications:
Operating temperature: 0 to +50(Cent)/32 to 122 (Far)
Storage temperature: -50 to+70 (Cent)/-58 to 158 (Far)
Operating humidity: 90-95% RH @ 40 (Cent)/104 (Far)
Storage humidity: 90-95% RH @ 40 (Cent)/104 (Far)
Thermal shock: -50 to+70 (Cent)/-58 to 158 (Far)
Damp heat cycle: 23 (Cent) @ 50% RH/73 (Far)
Damp heat cycle: 66 (Cent) @ 15% RH/151 (Far)
Damp heat cycle: 32 (Cent) @ 90% RH/90 (Far)
Damp heat cycle: -40 (Cent) @ 40% RH/-40 (Far)
Dynamic:
Transportation vibrations: GR-63-Core
Transportation bounce: IEC 68-2-55
Mechanical handling: NSTA pre-shipment/IEC 68-2-32Ed
Operational vibration: IEC 68-2-6 Fc
Mechanical shock: IEC 68-2-27 Ea
Electromagnetic Emissions Summary
FCC Part 15, Sub Part B, Class B
CISPR 22, Class B
AS/NZS 3548, Class B
Electromagnetic Immunity Summary
ESD: EN61000-4-2
Electrical fast transient: EN61000-4-4
Radiated susceptibility: EN61000-4-3, TAD 8465
Radiated susceptibility: EN50204/EN50082-1/EN55024
Conducted susceptibility: EN61000-4-6, TIA 631
Safety Agency Approvals
CSA-C22.2 No.950
CSA-22.2 No. 225
ANSI/UL No. 1459
EN60950
ACA-TS001/AS3260
Network Protection Approvals
FCC Part 68/CS03 Issue 8
ACA-TS004-1997
ACA-TS006-1997
Q. Does the BST CAP (T7316E+T24) replace the M-Series CAP (M7324+CAP)?
A. Yes, the BST CAP will be the central answering position for Norstar and BCM. Due to software support schedules, the M7324 CAP will remain available through calendar year 2003.
Q. Does the T7316E replace the T7316?
A. Yes, the T7316E replaces the T7316 for Norstar and BCM. The T7316E is backwards compatible and will function identical to the T7316 when installed on Norstar (pre-release 6.1) and BCM (pre-release 3.5).
Q. Is the T24 KIM backwards compatible?
A. No, the T24 KIM does not function on software releases prior to Norstar 6.1 and BCM 3.5. For such solutions, the M7324+CAP are recommended.
Q. Can the T7316 support the T24 KIM?
A. No, the T7316 cannot support the T24 KIM. The T24 KIM is only compatible with the T7316E and Norstar 6.1 and/or BCM 3.5 software.
Q. Will there be an installed base program for evolving customers from the M7324+CAP and T7316 solutions to the BST CAP?
A. Yes, there will be installed base packages that include the T7316E, T24, and MICS 6.1 software cartridge at a special price. See the Norstar 6.1 Sales and Marketing bulletin for details.
If you have any queries or would like more information about any of the solutions outlined, please contact us or request a call back. Alternately, you can call us on 905 695 2237 or 877 336 7710 for more immediate help and advice.